Accessibility Information
Many accessible services are available throughout the visitor complex for individuals with disabilities. Please visit Information located at the main entrance to the visitor complex. Call 321.449.4443 for more information during normal operating hours.
Autism Awareness
Certified Autism Center
Kennedy Space Center Visitor Complex has partnered with The International Board of Credentialing and Continuing Education Standards (IBCCES) to become a Certified Autism Center across the visitor complex. IBCCES has worked with the visitor complex to conduct a staff-wide autism sensitivity and awareness training. In addition, they have conducted an in-depth review of the visitor complex to help develop a detailed Sensory Guide. This guide is a comprehensive planning tool that provides insight on how each attraction may affect each of the five senses.
Download Guide
Auditory Sensitivity
For guests with autism and/or hearing sensitivity, Kennedy Space Center Visitor Complex provides a limited number of noise reduction earphones to guests. They may be checked out for use during your visit at the Information center. They are available on a first come, first served basis and must be returned before the end of the day.
Visual Disability
Access includes a Day-of Orientation for visitors who are blind or have low vision. Visit Information for a short orientation of the space program and Kennedy Space Center Visitor Complex. Also, learn more about the free KSC SmartGuide below.
Call 321.449.4443 for more information during normal operating hours.
Accessible Equipment*
Rent accessible equipment at the Information building. All rental equipment is available to rent in advance online or on a first-come, first-served basis.
- $30 Electric Scooter Rental, limited quantities available - (Must be 18 or older to operate)
- $10 Wheelchair Rental
- $8 Stroller and $10 Double Stroller Rental
If purchased online, please take your ticket to the Information building to redeem your rental.
All rental items must be returned to the Information building by the visitor complex’s closing. Please note that when renting an ECV, guests must sign a rental agreement. The agreement includes contact information and the acknowledgement that the renter understands how to operate the vehicle. These are equipped with a chair for one person only and young children may not operate the vehicle. Please note that prices do not include tax.
Accessible Parking
Accessible parking is located near the entrance of the visitor complex. A valid parking permit is required, and a temporary disabled parking permit is available at any ticket window.
Transportation and Attraction Access
All tour buses are equipped with wheelchair- and scooter-accessible lifts. Visitors may request this service while purchasing tickets or at the tour bus boarding location. Visitors also have the option of transferring into tour buses and picking up a wheelchair at the Apollo/Saturn V Center tour destination.
Access for the IMAX® theater is available via ground-level entrances. Visitors may also use wheelchair-accessible lifts to gain access to upper seating locations. Companion seating is available.
Access for Universe Theater includes wheelchair-accessible seating along with companion seating at various locations throughout the theater. A wheelchair lift providing access to the stage for guest speakers and presentations is also available.
At Shuttle Launch Experience®, visitors using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter through the gantry entrance with their party. The prelaunch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments. For the launch simulation, each crew cabin is equipped with an accessible seat that includes a pivoting grab bar that allows visitors to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, as well as an extended seat pan. If a visitor is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is located near the crew cabin. Outfitted with a flat-screen television and three cabin viewing televisions, visitors can experience the launch without the simulation, as well as watch other members of their party. Parties are immediately reunited after the launch simulation to exit together.
Telephones
Pay telephones mounted at accessible heights are located throughout the visitor complex.
A Text Typewriter (TTY for the deaf and hearing impaired) is also available.
Communication Access
The KSC SmartGuide is a free app, available in English and other languages, with audio, fascinating facts, historic and current photographs and video. The KSC SmartGuide is also accessible to those with hearing impairments.
IMAX® “Rear Window” Reflective Captioning is available for IMAX® movies as a reflective panel to view captioning from an LED (light emitting diode) display. Request a reflector from any theater crewmember.
Closed captioning is available for presentations at tour sites. Request activation of the closed captioning prior to the start of each presentation from any crewmember.
Closed captioning is available in English on bus tour video monitors.
American Sign Language interpreters are available with two-week advance notice. Call 321.449.4443 for additional information, 8 am - 6 pm EDT, or email a Guest Service Manager for more information.
Restroom Accessibility
Restrooms throughout the visitor complex are accessible for visitors with disabilities. Companion/family restrooms are indicated in the visitor guide.
Service Animals
Service animals are permitted in all exhibits, presentations and on the bus tour.
Please note that service animals are not permitted in the Shuttle Launch Experience® and Spaceport KSC®, nor our virtual reality experiences such as HYPERDECK and New Shepard Flight to Space.
For additional information, call 321.449.4443, 8 am - 6 pm EDT, or email a Guest Service Manager for more information.