Introduction

Accessibility

Many accessible services are available throughout the visitor complex for individuals with disabilities. Please visit Information located at the main entrance to the visitor complex. Call 321.449.4443 for more information, 8 am - 6 pm EDT. 


Accessible Parking

Accessible parking is located near the entrance of the Visitor Complex for a fee. A valid parking permit is required, and a temporary disabled parking permit is available at any ticket window. 


Autism Awareness

All guests should have an equal opportunity to experience Kennedy Space Center Visitor Complex attractions, exhibits and tours. This is why we have partnered with Autism Double-Checked to assist our guests with Autism Spectrum Disorder. To learn more about how to prepare for your visit with someone who has an intellectual or developmental disability, read Autism Awareness: An In-Park Guide. The guide includes information on our in-park Guest Accessibility Card, a recommended Social Story, and a complete overview of sensory advisories for visitor complex attractions and exhibits. The Guest Accessibility Card can be picked up from Information, next to the main entrance.


Transportation and Attraction Access

All tour buses are equipped with wheelchair- and scooter-accessible lifts. Visitors may request this service while purchasing tickets or at the tour bus boarding location. Visitors also have the option of transferring into tour buses and picking up a wheelchair at the Apollo/Saturn V Center tour destination.

Theater access for IMAX® Theaters is available via ground-level entrances. Visitors may also use wheelchair-accessible lifts to gain access to upper seating locations. Companion seating is available. 
Access for Universe theater includes wheelchair-accessible seating along with companion seating at various locations throughout the theater. A wheelchair lift providing access to the stage for guest speakers and presentations is also available.

At Shuttle Launch Experience®, visitors using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter through the gantry entrance with their party. The prelaunch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments. For the launch simulation, each crew cabin is equipped with an accessible seat that includes a pivoting grab bar that allows visitors to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, as well as an extended seat pan. If a visitor is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is located near the crew cabin. Outfitted with a flat-screen television and three cabin viewing televisions, visitors can experience the launch without the simulation, as well as watch other members of their party. Parties are immediately reunited after the launch simulation to exit together. 


Accessible Equipment*

Rent accessible equipment at any ticket window, Will Call, Guest Services or Information. All rental equipment is available to rent in advance online or on a first-come, first-served basis. 

  • $25 Electric Scooter Rental, limited quantities available 
  • $10 Wheelchair Rental 
  • $6 Stroller and $8 Double Stroller Rental 

If purchased online, please take your ticket to the Information building to redeem your rental. All rental items must be returned to Information by the visitor complex’s closing. Please note that when renting an ECV, guests must sign a rental agreement. The agreement includes contact information and the acknowledgement that the renter understands how to operate the vehicle. These are equipped with a chair for one person only and young children may not operate the vehicle. Please note that prices do not include tax.



Telephones

Pay telephones mounted at accessible heights are located throughout the visitor complex.

A Text Typewriter (TTY for the deaf and hearing impaired) is also available. 


Communication Access

KSC SmartGuides are available with English and other languages. Complimentary KSC SmartGuides are available to visitors with hearing impairment.

IMAX® “Rear Window” Reflective Captioning is available for IMAX® movies as a reflective panel to view captioning from an LED (light emitting diode) display. Request a reflector from any theater crewmember.

Closed captioning is available for presentations at tour sites. Request activation of the closed captioning prior to the start of each presentation from any crewmember.

Closed captioning is available in English on bus tour video monitors. 

American Sign Language interpreters are available with two-week advance notice. Call 321.449.4443 for additional information, 8 am - 6 pm EDT, or email a Guest Service Manager for more information. 


Auditory Sensitivity

For guests with autism and/or hearing sensitivity, Kennedy Space Center Visitor Complex provides a limited number of noise reduction earmuffs to guests. They may be checked out for use during your visit at the Information center. They are available on a first come, first served basis and must be returned before the end of the day.


Visual Disability 

Access includes a Day-of Orientation for visitors who are blind or have low vision. Visit Information for a short orientation of the space program and Kennedy Space Center Visitor Complex. Visitors are provided one complimentary KSC Smartguide. No advance reservations are needed. 

Call 321.449.4443 for more information, 8 am - 6 pm EDT. 


Restroom Accessibility

Restrooms throughout the visitor complex are accessible for visitors with disabilities. Companion/family restrooms are indicated in the visitor guide.


Service Animals

Service animals are permitted in all exhibits, presentations and on the bus tour. 

For additional information, call 321.449.4443, 8 am - 6 pm EDT, or email a Guest Service Manager for more information.