Scrub Policies
The launch viewing package you have purchased is mission-specific (i.e. Artemis I), not date/time specific. Launch packages are non-transferable to another mission. Your launch viewing package includes:
- Admission on two targeted launch dates: one admission on the date the launch is scheduled and one additional launch attempt if a scrub or delay occurs.
- A return visit within 30 days after the launch attempt(s) to explore the rest of the visitor complex attractions and exhibits (blackout dates apply).
- Food, beverages, and souvenirs, if applicable to the package that you have purchased.
Refunds* may ONLY be requested for any unused ticket packages, meaning package tickets that have not been scanned at the visitor complex main entrance during a given launch attempt.
The purchaser understands that launches may occur at any date/time or can be delayed/scrubbed with little notice due to weather or technical issues. If your travel plans are not flexible, carefully consider this scrub policy before purchase. The visitor complex is not responsible for the launch schedule.
- You may retain your package and all inclusions are valid for the new launch date/time. OR
- Refunds* may be requested ONLY for any unused ticket packages.
- If the delay/scrub is announced 3 or more hours prior to the scheduled launch time, food, beverage and souvenirs (if applicable to your package) are valid for the next launch date.
- If the delay/scrub is announced less than 3 hours prior to the scheduled launch time, food, beverages and souvenirs (if applicable to your package) will be provided only for this original launch date/time.
* Refunds will be completed within 1-billing cycle.
The launch transportation ticket is mission specific, not date/time specific. Launch Transportation Tickets are non-transferrable to another mission.
- If you are holding a Launch Transportation Ticket (LTT) and the launch is postponed before you board a bus, your LTT will be valid for the next attempt to view the launch from your launch viewing site; or you may request a refund for the unused LTT *.
- If the launch is postponed after you have boarded a bus to either LC-39 Observation Gantry or Apollo/Saturn V Center, all elements of the LTT are considered used in full. You will receive a 20% off coupon for use at one of our on-site retail shops. You will also receive a voucher to be exchanged for a visitor complex daily admission ticket valid for the date of the next launch attempt. You can use this admission ticket to view the launch from the main visitor complex viewing area.
* Refunds may ONLY be requested if launch transportation was not provided by the visitor complex. If launch transportation occurred but you missed the bus or chose not to be transported, the LTT is no longer refundable.
The purchaser understands that launches may occur at any date/time or can be delayed/scrubbed with little notice due to weather or technical issues. If your travel plans are not flexible, carefully consider this scrub policy before purchase. The visitor complex is not responsible for the launch schedule.