Welcome!
Welcome to Kennedy Space Center Visitor Complex (KSCVC). We are committed to providing access throughout our facilities to individuals with disabilities. We offer many ADA services to help make your visit an enjoyable experience. Our ADA services include:
For more information, please visit our Services for Guests with Disabilities Desk located inside the main entrance. For individual or group reservations, please contact us by calling (321) 449-4218 (voice) or (321) 454-4198 (TTY for the deaf and hearing impaired). You may also email DMorriso@dncinc.com.
Accessible Parking
Accessible parking is located near the entrance of the Visitor Complex. A valid access parking permit is required. A temporary disabled parking permit is available at any ticket window.
Transportation Access
All of our tour buses are equipped with wheelchair-accessible lifts. Guests may request this service from any of the ticket agents and board buses from Gate 5.
Please note: Guests also have the option of transferring into tour buses and picking up a wheelchair at each of the tour destinations.
Accessible Equipment
Complimentary wheelchairs are available at the Visitor Complex and each tour destination. Please see a crew member from our wheelchair/stroller distribution area. A valid form of identification is retained for use of the wheelchairs.
Telephones
Pay telephones equipped with amplification systems and mounted at accessible heights are located throughout the Visitor Complex. A Text Typewriter (TTY for the deaf and hearing impaired) is available inside the main entrance near the Security Checkpoint.
Communication Access
- Closed Captioning: IMAX® “Rear Window” Reflective Captioning is available for IMAX® movies. Guests may use a reflective panel to view captioning from an LED (light emitting diode) display. Please ask your IMAX® usher for a reflector to use this service.
- Tour Sites: Closed Captioning is available for pre-shows and presentations at the tour sites. Please ask a crew member to activate the closed captioning prior to the start of each presentation.
- Bus Tour: Captioning is available in English on our DVD video monitors.
- American Sign Language Interpreters: Interpreters are available with a two-week advance notice. To ensure this service is available on the day of your visit, four-week advance reservations are recommended. Guests may call our interpreters at (321) 449-4218 (voice), (321) 454-4198 (TTY), or via FRS at 1-800-955-8770 (voice) and 1-800-955-8771 (TTY). For additional information about this service, please e-mail DMorriso@dncinc.com.
- Assistive Listening Devices (ALD): ALDs may be picked up at the Information Counter to use for the majority of our films at the Visitor Complex and at the tour sites. A form of identification will be retained for this service. ALDs for the IMAX® Theaters may be picked up from the IMAX® ushers.
- Shuttle Launch Experience: Guests using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter the Shuttle Launch Experience through the gantry entrance with their party. The pre-launch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments.
For the launch simulation, each crew cabin is equipped with an ADA seat with a pivoting grab bar that allows guests to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, as well as an extended seat pan. If a guest is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is located at the exit of the crew cabin. Outfitted with a flat screen television and three cabin viewing televisions, guests can experience the launch without the simulation, as well as watch their party's experience. The party is able to meet immediately after the launch simulation to exit together.
- Audio Guides: Complementary audio guides featuring an audio amplification system are available to guests who are hearing impaired or have low vision. Audio guides are currently available in English and six other languages.
Access for Guests with Visual Disabilities
- Audio Description: Descriptive narration for the IMAX® movies is available for guests who are blind or have low vision. Narrated descriptions provide information about essential visual elements of the action being presented on the screen. Please ask an IMAX® usher for these devices.
- Guided Tours: Guests who are blind or have low vision may request a guided tour. Four-week advance reservations are recommended. To reserve your tour, call (321) 449-4218 (voice), (321) 454-4198 (TTY), or via FRS at 1-800-955-8770 (voice) or 1-800-955-8771 (TTY). For additional information about this service, e-mail DMorriso@dncinc.com.
Theater Access
- IMAX® Theaters: IMAX® movies are accessible via the ground-level entrances. Guests may also use wheelchair-accessible lifts to gain access to upper seating locations. Companion seating is available.
- Astronaut Encounter: Wheelchair-accessible seating, along with companion seating, is available at various locations throughout the theater. A wheelchair lift providing access to the stage for guest speakers and presentations is also available.
Restrooms
Most restrooms throughout KSCVC are accessible for guests with disabilities. Companion/family restrooms are indicated in the Visitor Guide.
Service Animals
Service animals are permitted throughout all exhibits, presentations and on the bus tour.
If you have any comments or suggestions for improving access throughout KSCVC, please contact a Guest Service Manager at (321) 449-4218 (voice), (321) 454-4198 (TTY for the deaf and hearing impaired), or e-mail DMorriso@dncinc.com. This ADA Information Guide is available upon request in Braille and large-print.